FREQUENTLY

ASKED

QUESTIONS

Frequently asked questions

DigiDL

Does my DigiDL work with 1C Smart Tachographs?


Yes, the digiDL is compatible with the 1C smart tachographs (Generation 2). A firmware update can be sent remotely to your device. If you have access to digiCentral then you can perform this via the “Devices” and “Firmware Upgrades” screen.

Alternatively, please email us at helpdesk@stoneridge.com stating your company name, digiDL serial number and that you want your digiDL(s) updated to the latest firmware for 1C smart tachographs.




My remote download (digiDL) does not work, what do I do?


If you do not receive files from your digiDL (remote download) please, go to the vehicle and check the status of the LEDs in the digiDL; In order to work properly, those LEDs need to be ON and STEADY.

digiDL LED Status Information:
What can I do to fix my digiDL? If the RED LED (P) is off: Check that the digiDL is connected to the A port (via the white plug) of the tachograph. Unplug the cable between the tachograph and the digiDL and connect again. If the BLUE LED (W) is off: Make sure that the SIM card is seated correctly within the digiDL. Check if your SIM card is active and if there is reception in your area. Try a different SIM from the same provider (if you have a working one). If the GREEN LED (C) is off: Check that the digiDL is connected to the C port (via the red plug) of the tachograph. The tachograph may be incompatible, or it needs to be configured. If these instructions do not solve your problem, please contact Technical Support for assistance with the serial number of the digiDL.




How can I get my downloads from my digiDL onto my computer?


Install the ArchiveSync software on your PC (download link) and specify your digiCentral Account ID, Username and Password under 'Options'. You also need to specify the Server URL, which is https://dcsre.tachosys.eu.

We recommend installing the ArchiveSync software on only one PC or server.




Can I send my data automatically to OPTAC3?


It is possible to automatically forward your remote downloads to the Web version of OPTAC3. This means that you do not need to install the ArchiveSync software. To configure this please contact the Technical Support Team on 051 - 348331. You will need your OPTAC3 admin password.




How do I schedule a Vehicle Download?


To schedule a vehicle download, log on to your digiCentral account, select 'Vehicles' then 'Scheduled data requests' and click 'Add new request'. Specify the required Vehicle and the details of the download and click 'Confirm'.




How do I schedule a Driver Download?


To schedule a Driver download, log on to your digiCentral account, select 'Employees' then 'Scheduled data requests' and click 'Add new request'. Specify the required Driver and the details of the download and click 'Confirm'.




How do I connect my DigiDL to my Tachograph?


To connect your digiDL to your Tachograph you require access to the back of the Tachograph.

For full instructions on how to connect your digiDL please review the 'DigiDL_Installation Guide.pdf' in the Product Downloads section.




Where can I log into my DigiCentral account?


Go to https://dcsre.tachosys.eu and log on using the Username and Password that were provided to you when you got the product.




How does a Tachograph communicate with my Company Card when attempting a download?


In order for your Tachograph and Driver cards to download they need to speak to the Company Card. The Company Card should be connected to a PC that is always switched on. This PC should have the digiAuthenticate software installed. Log on to your digiCentral account, select ‘My Account’ and then 'Company Cards'. If there are no Company Cards listed click the 'Register new company card' button. Take note of the 'Key' for the Company Card record. Install the digiAuthenticate software on your PC (download link) and specify your digiCentral hostname (dcsre.tachosys.eu), digiCentral Account ID and Company Card Key.





DigiFobPro

How do I download detailed speed using my digifobpro?


The digifobPro needs to be configured to download the detailed speed. To do that, please connect your digifobPro to the computer and open your digiConnect. (if you do not have digiConnect in your task bar, please refer to the “How can I download my data from the digifobpro?” FAQ) Once your digiConnect is open, please select Configure Device -> Vehicle Unit Download and look for ‘Detailed Speed’, be sure that you tick the correct box and click ‘Apply’ and ‘OK’.
Now your digifobPro is configured to download available speed data; remember that speed data is only available for a given period of time according to type of Tachograph, before the information recorded is overwritten.




How can I download my data from my digifobpro?


Please be sure that your digiConnect is installed in your PC; to check that this software is installed: Verify if you have this icon in your Desktop’s taskbar If you don’t have it, go to All Programs -> Tachosys and click on digiConnect.
If you do not have the icon in your taskbar or the folder Tachosys in your Programs, please download the latest version of the digiConnect from here

After this installation, please connect your digifobpro to your PC and your data will download automatically to the archive folder.




I can't download my new 1C Smart Tachograph (generation 2) what do I do?


Firstly, it is important to check whether your download device is compatible with the generation 2 smart tachograph. Please see the table below for our download devices which are compatible:




How many files can be stored on the digifobpro v2?


The digifobpro v2 has a larger memory than the previous digifobpro, it can now store thousands of downloads.
We recommend transferring the data to a computer on a regular basis to ensure the data is backed up and stored securely.




How can I change the language of the digifobpro v2?


On the main menu, select "Settings" and press OK. Then select the speech bubble icon and press OK. Use the LEFT or RIGHT button to choose the language.




What type of information can I view on my digifobpro v2?


  • Download information
  • Infringements
  • Summary
  • Latest
  • Events and faults
  • SRE DDS/VDO Counter – only available for the latest tachograph generation.




How can I configure the digifobpro v2 to download a specific period?


The VU download can be configured directly on the device without using a computer.

  • Connect your digifobpro v2 to the tachograph with the cable.
  • Select the "Vehicle Unit" section and click "OK".
  • On the "Standard Download" screen, highlight the "Activity" section andselect "Date range", using the LEFT and RIGHT buttons.
  • Press the "Back" button and scroll down to start the download process.
  • You will then be prompted to select start and end dates.




How do I download a drivers card with the digifobpro v2?


Switch on the digifobpro v2 and insert the card into the slot with the chip facing towards you. The process will start automatically. An image with a tick will be displayed once the download is complete.




Can I download a Tachograph and Driver's Card at the same time?


Yes, by following these steps:

  • Switch on the vehicle’s ignition.
  • Insert the driver card into slot 1 and company card into slot 2 of the tachograph (VU).
  • Connect the digifobpro v2 to the VU. The digifobpro will show the "VU download"
  • Use the UP and DOWN arrows to select options and the LEFT and RIGHT buttons to turn download selections on and off.
  • Ensure that the "Vehicle Unit" and "Driver card" options are selected.
  • Select the "Download" icon and press OK.
  • Wait for the download to complete, this will be indicated with a tick.




How do I charge the digifobpro v2?


You do not need a separate charger. Your digifobpro v2 charges via the USB cable when connected to a PC.




How can I download the files from the device to the computer?


You need to install the digiConnect software, which can be done by connecting the digifobpro v2 to your PC. Once connected, "DIGIFOBPRO" will be shown as a drive on your PC. Run "setup.exe" to install the digiConnect software. Once installed, digiConnect will start up automatically when the PC is booted. If it does not appear on your desktop toolbar, go to Start menu > All Programs > Tachosys and select digiConnect. Depending on your operating system, you can pin the software to your desktop toolbar.





DigiPostPro

How do I access the main menu for the digipostpro v2?


To configure the digipostpro v2, you need to access the Main Menu. Press OK. This will bring up a menu prompting you to enter the activation code, scroll through the numbers by using the up and down arrows. An activation code can be supplied by emailing helpdesk@stoneridge.com with the serial number of the digipostpro device. Any code generated lasts for one calendar day.




How do I configure the digipostpro v2?


To configure the digipostpro v2, you need to access the Main Menu. Press OK. This will bring up a menu prompting you to enter the activation code, scroll through the numbers by using the up and down arrows. An activation code can be supplied by emailing helpdesk@stoneridge.com with the serial number of the digipostpro device. Any code generated lasts for one calendar day.




My downloads from my digipostpro are not showing in the analysis software - what do I do?


Firstly, check that the digipostpro device is successfully connected. On the digipostpro it will show “Connected” on the screen. If it is saying “Connecting” then check that the device is connected correctly to the network cable or has the SIM card inserted correctly. On the digipostpro v2 it will show the connected icon at the bottom of the screen: for the SIM card version. for the LAN / Network version. If either of these icons have a cross, then check that the device is connected correctly to the network cable or has the SIM card inserted correctly. The digipostpro device needs to connect to our external digiCentral server on host dcsre.tachosys.eu and port 4616. For the LAN/Network version, you may need to speak with your IT / Network administrator to ensure that this location and port are not blocked by your firewall or related security settings. Providing the device is successfully connecting then please email the OPTAC Customer Support team at helpdesk@stoneridge.com stating the serial number of the digipostpro and the account name of the OPTAC3 account.




How can I download the files from my digipostpro v2 to my computer?


Install the ArchiveSync software on your PC (download link) and specify your digiCentral Account ID, Username and Password under 'Options'. You also need to specify the Server URL, which is https://dcsre.tachosys.eu.

We recommend installing the ArchiveSync software on only one PC or server.




What port does the digipostpro use to communicate with DigiCentral?


By default, the digipostpro communicates on port 4616.





DigiVu

How do I download a vehicle with the DigiVU?


Switch the vehicle's ignition on, insert your company card and the digivu into the tachograph. The download will be performed automatically.




How do I configure a vehicle download with the DigiVU?


Connect the digivu to the digipostpro. Use the up/down arrows to navigate 'Maintenance' > 'Configuration' > 'VU Download'. Set the required TREP. For more information on TREPs and other settings, please refer to the digipostpro Administration Guide in the Manuals Section of this page.





OPTAC3 Web

How do I log in?


Enter your User Name and your Password at the top right-hand corner of the screen. Then click on Login. If you are logging in as an Admin user, your password will be provided by Stoneridge. If you are a Standard user, your user name and password will be provided by your OPTAC3 Admin user.




How do I import data from a Siemens VDO Download Key?


Before proceeding please ensure access to the Download Key has been granted through the Siemens Key Configuration software. Click the shortcut for the OPTAC3 Import Wizard on your desktop. Login and select the "Multiple File Import" option. Select the DOWNLOAD directory on the Download Key.




How do I install the import wizard?


Login as an Admin user, click on "Configuration", then "System Configuration". Click on the underlined word: SETUP and when prompted, click on Run. The application may require a few minutes to download and install.

Alternatively you can download the latest version of the Import Wizard direct from here: https://www.optac3.com/OPTACNET/optac3.exe




What is the OPTAC3 Import Wizard?


The OPTAC3 Import Wizard is the application required to import digital data files or analogue charts into OPTAC3. It must be installed on all computers you wish to import data from regardless of whether you are using OPTAC3 on the web, on a PC or on a Server.

If you only need to view data or generate reports, you do not need to install the Import Wizard utility on your computer




How do I install my Panasonic Scanner?


Before connecting your scanner to the computer please ensure that the OPTAC3 Import Wizard is installed on your PC. Set up your scanner following the enclosed Panasonic Installation Guide; please do NOT install the Panasonic Scanner Driver & Utilities CD (step 8) as this is NOT required. You are now ready to start scanning charts.




How do I backup my data?


Please remember : If you are using OPTAC3 on the web, there is no need to back up your data. If you are using OPTAC3 on a PC or on a Server, you will be able to back up your data via the OPTAC3 Database Maintenance program. Click on Start, then Programs, then select Stoneridge. Click on OPTAC3 DB Maintenance program shortcut. Follow the on-screen instructions.




How do I import data from my OPTAC download tool?


Ensure your OPTAC Download Tool is connected and switched on. Click the shortcut for the OPTAC3 Import Wizard on your desktop. Login and select the "OPTAC Download Tool" option




How do I export my data?


Both Driver and Vehicle data can be exported from the OPTAC3 software. Select either the Driver menu or Vehicle menu to select the relevant information, then using the Export Digital Data in Legal Format. This option will allow you to select the required party and export to a location specified by yourself.




How do I configure OPTAC3 for the first time?


If you log in as an Admin User, it is important you take some time to set up the OPTAC3 parameters.

We suggest you start by installing the Import Wizard on the PCs that will be used to import the data. Next create some Standard Users.

Finally, make sure you visit the Configuration menu: you will have to set up a few parameters such as the Working Time Directive functionality. You can also amend your Local Time settings through this menu and switch on the Daylight Saving Time feature.




How do I scan Analogue charts?


Ensure your Panasonic Scanner is connected and switched on. Place the analogue charts you wish to scan in the Panasonic Scanner. To make user processing of the charts even faster, we recommend that the charts are orientated face up and with the earliest date to the back. Click the shortcut for the OPTAC3 Import Wizard on your desktop. Login and select the "Analogue Chart Scanner" option.




How do I record Holidays & Sick leave?


Click on the "Data Input" tab, select the "Processed Scanned Analogue Charts" icon and then choose the "Non Drive Days" tab. Click the "Add" button and then select "Edit" for the driver for whom you wish to create the holiday or sick leave.

You can also record these days via the "Company" tab and clicking on the "Non Drive Days" icon.




How do I view the speed of my digital vehicles?


Please note speed from a digital vehicle can only be obtainined by performing a VU Download. Log in to OPTAC3 and select "View Data - Vehicles" tab. Click the "View Speed Information" icon and then click the "Select" button next to the desired vehicle.




How do I create drivers?


Log in as a Standard User. Click on "Drivers", then "Analogue Drivers Management". Click on "Add". In the new window, fill in the details. If a driver drives both digital and analogue, we advise you to link the two drivers' records. This way, your reports will give you a complete overview of your driver's activity, regardless of the vehicle that was being driven.




How do I view the digital data?


Log in to OPTAC3 and select either "View Data - Vehicles" or "View Data - Drivers" tab.

Click on the "View Digital Data" icon and then click on the "Select" button next to the desired driver, or vehicle.




What download tools can I use with OPTAC3?


OPTAC3 can be used with most download tools on the market, including the OPTAC Download Tool and the digifobpro. If you are unsure whether your download tool is compatible with OPTAC3 then please contact a member of our Customer Support Team who will be able to assist you - 051-348331 or email info@eurotachographsolutions.ie




I've been asked to provide digital data to the authorites; how do I do it?


Login to OPTAC3 and select either "Vehicles" or "Drivers" in the menu bar. Select the "Export Digital Data in Legal Format" icon. Highlight the drivers or vehicles you wish to export and click "Show Data". Your data will be exported to a compressed Zip file format. It is not possible to open raw digital data from a driver card or VU. Alternatively, give us a call on 051-348331 and we'll give you some help!




How do I create vehicles?


Log in as a Standard User. Click on "Vehicles" then "Analogue Vehicles Management". Click on "Add". In the new window, fill in the details. If a vehicle used to be fitted with an analogue Tachograph but is now fitted with digital, we advise you to link the two vehicles records. This way, your reports will give you a complete overview of your vehicle's activity, regardless of the Tachograph type used.




How can I print reports in OPTAC3?


To print reports in OPTAC3, click on the Print icon. An Active X control must be installed for the print control to work. If the print control is blocked please check the browser security settings for Active X controls. Alternatively any report can be exported to a different format and saved electronically.




How do I know if my drivers have committed any infringements?


The Driver's Letter and Infringements reports will display any applicable infringements for the date range specified. It is also possible to view infringements in the Day View within the "View Combined Digital and Analogue Data" section of the software.




Can I assign specific depots to users?


Yes. The OPTAC3 Admin User can do this. (Depots can only be created by the Admin user.)

The Admin user then assigns the depots to the corresponding Standard user. Assigned depots can easily be altered at a later stage by clicking "Edit" next to the username.
Please be aware that Standard Users can only view the drivers and vehicles for the depots they have been granted access to. Drivers and vehicles that have not been allocated a depot are viewable by all Standard Users.




How do I make sure I have the latest version of OPTAC3?


If you have OPTAC3 Web, you will already have the latest version automatically. To check which version of OPTAC3 PC/Server you have, open the OPTAC3 site and login as user "Admin". Click on "Configuration" and "System Configuration". Look for Product Version. If it says "4.6.2.6" you are on the latest version.




If I stop using OPTAC3, is it possible to get my data out of the system?


If you stop using OPTAC3 you will be able to export your digital data by using the options in the "Export" menu. As for the analogue data, you already have that data available on your analogue charts. It is not possible to export analogue data from OPTAC3.




I have a scanner already; is it compatible with OTPAC3?


OPTAC3 can only be used with the supplied Panasonic Scanner. We strongly recommend that you contact our Customer Support Team if you wish to use a Panasonic Scanner you already own.




How do I record analogue chart errors?


Analogue Chart errors can be recorded in the "Chart Errors" tab when processing charts.

The OPTAC3 admin user can add, amend or edit items in the "Chart Errors" list




I am using OPTAC3 on teh web; is my data secure?


All the data you upload to OPTAC3 is saved onto our Stoneridge secure server which is mirrored in realtime onto a back up server. These servers are in separate locations, making online data storage on OPTAC3 even more secure so you don't need to worry about losing data. Moreover, access to your OPTAC3 web account is secured by a user name and password; it can only be accessed by someone in possession of this information. Stoneridge will not under any circumstances provide your data to any third-party.




How do I create users?


Login as an Admin User. Click on "Users", then "User Management" tab. Click on "Add User". Fill in the details required then click "Accept".




How do I change the data on a processed analogue chart?


To change a date on a processed analogue chart, open the chart. Once the specific chart is opened, click on the "Analogue Charts" title at the top of the screen to display the hidden centre field details. Once the date has been changed, click on the save button at the bottom of the screen.




Do I need to back up my data?


If you are using OPTAC3 on the web, there is no need to back up your data. All the data you upload to OPTAC3 is saved onto our Stoneridge secure server, which is mirrored in real time onto a back up server. These two servers are in two different locations, in order to make online data storage on OPTAC3 even more secure. If you are using the PC or Server version of OPTAC3, we strongly advise you perform back-ups in case of computer failure or a fire. A back-up is the only safeguard you have, so please make sure you perform this procedure regularly and that your backed up data is stored in a secure location. Regardless of which version of OPTAC3 you are using, you must still make sure that your analogue charts are safely stored, as a scanned image of an analogue chart is not a legal document.




How do I create depots?


Log in as the Admin User. Click on "Users", then on "Depot Management". Click on the "Add" button and then fill in the required details. You can then click on "Add" and return to the main screen or click on "Add Next" and then keep entering new depots.




Do I have to create digital drivers and digital vehicles in OPTAC3?


No, you do not need to create drivers and vehicles that are digital only, they will be automatically created when you import the files into OPTAC3. However, you must create analogue drivers and vehicles. When using OPTAC3 for the first time we advise you to import all your digital data, then create your analogue vehicles and finally your analogue drivers.




Is it possible to see a monthly overview of my drivers' activity?


Yes, by selecting the "View Combined Digital and Analogue Data" icon, you can see a monthly overview of driver activity.




I need a quick overview of what my drivers are doing; can I do it quickly?


The Calendar View gives the best overview of driver activity. Access the Reports section of OPTAC3 if you wish to print off reports on driver and vehicle activity.




How can I edit digital driver data?


Information imported from digital driver cards can be edited within the Calendar View area. In order to perform this operation, please log in to OPTAC3 as a Standard User. Once you have logged in please click on "View Data – Drivers" in the blue ribbon at the top of the screen. Thereafter please click on the Calendar View icon and select a driver.

The Calendar View will now display activities for the current month.
Please click on a day and then on "Day View" button, details for that day will be displayed in a graphical form. To edit activities, please left click with your mouse on the activity you would like to modify and then select the alternative activity. You can repeat this operation as many times as you like, please ensure you click the "Save" button after you have completed your changes. By clicking on "Change" you can now switch between the edited data and original data. It is important to note that for enforcement purposes, the raw digital data that can be exported from OPTAC3 is always left in it original unedited format.




Do I need to create users?


Yes, there are two types of OPTAC3 users: Admin and Standard users. The Admin User can only configure the system. Therefore, the Admin user must set up all Standard Users, who will then be able to import, view data and generate reports. If you are the only person using OPTAC3 you must still create one Standard User.




Can I check user activity within OPTAC3?


Yes you can. Log in as an Admin user, click on "Activity Log", then "Activity Log Viewer". A detailed breakdown of user activity will be displayed underneath.




What is the meaning of the colour-coded graphical view?


Driver and Vehicle activity is displayed using a colour coded system. Driving is illustrated in red, Other Work in blue, Periods of Availability in yellow and Rest/Break in green.




How do I know if my analogue charts are compatible with the Scanner?


The Panasonic Scanner used with OPTAC3 is compatible with all type-approved analogue charts.




Can I import files directly into OPTAC3 Web without using the Import Wizard?


Yes, you can import up to 50 files at one time via the browser. Click on the “Data Input” tab then the “Import Digital Files” icon. Click the “Select File(s)” button, select the digital file(s) you wish to import and click “Process” to begin. You can also drag and drop multiple digital files to the “Select File(s)” button and then click on “Process” to begin importing the files. Do not navigate away from the screen until all the files have finished importing.




How do I save a chart when I have the following message in the helpbox 'All activities must be contained in a trace. Please continue adding traces until the Trace Start and Trace End drop down lists are empty'?


This message appears as the chart trying to be saved has no vehicle against it. To resolve click on the Traces tab, type in the vehicle details and then click on the Add button. Once a vehicle has been added the chart can now be saved.




Where is the Missing Mileage report?


The “ Missing Mileage” report can be found in OPTAC3 under “Reports” and “Vehicle Reports”. This report is for vehicles fitted with analogue tachographs only. The equivalent report for vehicles fitted with digital tachographs is called “Unknown Driver”. This report is also located under “Reports” and “Vehicle Reports”. In the Unknown Driver report, select the option “Show driver(s) before and after unknown driving periods” to display the distance that the vehicle has travelled without a driver’s card inserted in the tachograph. The report will group together the unknown driving times and then display the “missing mileage” – the distance is the difference in the odometers from the last driver’s card extraction and next driver’s card insertion.




How do I start using OPTAC3?


When you receive your OPTAC3 Login details you will be supplied an administrator user called "admin". We recommend the following steps in order to be able to work with OPTAC3:

  • Log on as administrator (cf. Quick Guide step 1)
  • As an administrator, create a standard user (cf. Quick Guide step 3)

You will be able to import, view and analyse data when logging on to the system with your standard user.

For a more detailed overview, please download the OPTAC3 Quick Guide.

We also recommend installing the Import Wizard, as this will allow you to import multiple files at the same time.




Is my software compatible with the 1C Smart Tachographs (Generation 2)?


It is important to check whether your analysis software is compatible with the generation 2 smart tachograph. Please see the table below for our software for details on which are compatible:




How do I activate or deactivate vehicles and drivers?


To activate or deactivate your vehicles or drivers log in to your OPTAC3 WEB account as a standard user. Drivers and vehicles are automatically activated when you import the specific driver or vehicle’s digital downloaded data. To deactivate drivers or vehicles, go to the Vehicles or Drivers and then to Digital Vehicle Management or Digital Driver Management accordingly.
Locate the specific driver or vehicle and, under the “Active” column, un-tick the relevant box.
Click on the “Accept” button to confirm the changes. The driver or vehicle will now be deactivated.




How do I import digital data into OPTAC3?


You can import files either via the OPTAC3 Import Wizard or directly from your account “Data Input” -> “Import files”.
Just login as your OPTAC3 Standard User (not 'admin') in either of above functionalities and select the folder where your files are stored. You can then proceed with importing them.

Find out more information about our OPTAC3 Import Wizard here: Support Guide




My OPTAC3 account is locked, how do I unlock it?


An OPTAC3 user account is locked after several unsuccessful login attempts. The OPTAC3 Administrator can unlock accounts using the instructions below. If the OPTAC3 Administrator cannot login then please refer to our FAQ How can I log into OPTAC3 when I have forgotten my password?

  • The OPTAC3 Administrator user needs to login and access the “User Management” screen within the “Users” tab.
  • To identify locked accounts, they will show in a pink highlight (see the user called “deleteme”):
  • To unlock the account, click on Edit and then tick the “Unlock User” box and click “Accept”

The user account is now unlocked, and the user can now log back into the software, providing they have the correct login details. If they are still unable to login, please refer to our FAQ How can I log into OPTAC3 when I have forgotten my password?




The authorities have asked for my data, how can I export it from OPTAC3?


To export data from OPTAC3 select "Drivers" or Vehicles" from the top menu. Click the Icon "Export digital data in Legal Format "where you will be able to select specific drivers or vehicles. Once all required drivers/vehicles have been ticked, click on "show data". All available downloads for the chosen drivers/vehicles will be shown. Tick the desired file(s) that you need to present to the authorities and click on "Export selected". Depending on your browser the files will be saved in your standard downloads folder or you will be given an option to Open/Save the file. Alternatively, you can use the Advanced Data Export option which is available by clicking on “Company” in the top menu. Click the icon called "Export digital data in Legal Format". The wizard will then allow you to filter downloads by Activity Date, Download Date or Import Date. Follow the wizard to export the required data.




How do I move OPTAC3 to a new PC?


Firstly, you will need the link allowing you to access your OPTAC3 Web account on your existing computer. You will find this information in the address bar of your browser when opening OPTAC3 Web. On the new computer, please type in or copy/paste the OPTAC3 Web link in the address bar of your internet browser (preferably Chrome or Internet Explorer). You can then create a shortcut to the Desktop or add the address to your Favorites. You will also need to install the Import Wizard on the new computer. Please donwload the installation file from this location: Support Guide.




How can I log into OPTAC3 when I have forgotten my password?


If you cannot log into your OPTAC3 account, then please ensure that your Customer name is correct and try again. If you are the “user”, then you need to contact to your OPTAC3 administrator. If you are the OPTAC3 “administrator” (admin user) please follow these steps:
Log into OPTAC3 with the admin user Go to Users and User Management Click on Edit next to the user that you wish to change the password Ensure that the password meets the complexity requirements. If you are also the OPTAC3 “administrator” (admin user) but can’t login with that account, please follow these steps: Browse to your OPTAC3 Web account ensuring your customer name is entered. Press the password reset button (in red colour). An automated e-mail will be created and e-mailed to your email address*.

Please ensure that you check your SPAM or junk mail folder for this email.
Once you log in with your “admin” username, follow the instructions 2 onwards. *Typically this is the email address that was setup when your account was created. If the point of contact has changed within your business, please provide us with updated contact details to allow us to amend our records (e-mail, phone number and name).




How do I add driver notes in OPTAC3?


To record additional, manual, notes against driver records you can do this via the “View Data – Drivers” -> “Calendar View” screen. Select the relevant driver and to view their monthly calendar and then locate the required day. Double left click on the day to display the driver’s activities. Located near the bottom of the screen is an area to add Driver Notes and Driver Errors. Ensure that you click on the “Save” button once you have added all Notes/Errors for the given day.




How do you record Ferry on your Tachograph?


To record a ferry interruption in your tachograph, please refer to the OPTAC3 simulator here. We recommend consulting with your analysis software provider for ensuring the optimal method for your software. In OPTAC3 we recommend recording the ferry prior to driving onto the ferry/train and recording it again prior to driving off of the ferry/train. During the individual interruption (either when driving onto or driving off of) do not record any break/rest activity as this will end the ferry/train interruption.





To identify any missing vehicle data, please go to Reports -> Vehicles and select ‘Missing Vehicle Data Viewer’. Select the vehicle(s), the period that you wish to check, and please tick the boxes in ‘Status Categories’. After selecting all your options, please click View Report to see a graph with missing data during the period selected.
To identify any missing driver data, please go to Reports/Drivers and select ‘Missing Driver Data Viewer’. Select the driver(s), the period that you wish to check, and please tick the boxes in ‘Status Categories’. After selecting all your options, please click View Report to see a graph with incomplete and/or missing data during the period selected.





Tachograph SE5000

How do I lock in / lock out my company card?


On your SE5000 tachograph, the company card can be locked in or locked out via the “Company Locks” menu. To perform this function, ensure that the company card is inserted into tray 1 or 2 of the tachograph. Press the OK button and then press the down arrow to read the “COMP Locks” Press the OK button and you will be presented with either a “Company Lock-In” or “Company Lock-Out” message. Depending on the question, answer “Yes” if you wish to lock-in or lock-out. For further details, please see the simulator here.




I can't download my new 1C smart tachograph (Generation 2), what do I do?


Firstly, it is important to check whether your download device is compatible with the generation 2 smart tachograph. Please see the table below for our download devices which are compatible: If you are still experiencing issues please let us know by contacting our Technical Support Team at 051 - 348331.




How can I tell if my Stoneridge Tachograph (SE5000) is a new 1C Smart Tachograph?


Our tachograph is branded SE5000 Connekt however not all branding is visible. Here are some alternative ways to determine if you have a Stoneridge 1C Smart tachograph. The age of the vehicle or tachograph. 1C smart tachographs are typically fitted on vehicles after May 2019. On a 24H VU printout you can see it says “GEN2” when it is a smart tachograph (SE5000 Connekt), see the example below:

On a Technical Printout the presence of the GNSS symbol indicates that this is a 1C / Generation 2 / Smart tachograph.

The download port is upside down on a 1C tachograph compared to a 1B tachograph:




Does my DigiDL work with 1C Smart Tachographs?


Yes, the digiDL is compatible with the 1C smart tachographs (Generation 2). A firmware update can be sent remotely to your device. If you have access to digiCentral then you can perform this via the “Devices” and “Firmware Upgrades” screen. If you're still unsure, please email us at info@eurotachographsolutions.ie stating your company name, digiDL serial number and that you want your digiDL(s) updated to the latest firmware for 1C Smart Tachographs.




What does '?' on my 24h card printout mean?


The “?” pictogram indicates an unknown time period. This is where there is no activity recorded against the driver. Generally, analysis software will interpret the “?” as an assumed break/rest period. The “?” can typically occur when the driver has not recorded a manual entry for the time period where the card was not inserted into the tachograph. The driver is given the option to record a manual entry when they next insert a card into the tachograph. The manual entry can only be recorded from the last card extraction up until the current card insertion.




How do you record Ferry on your Tachograph?


To record a ferry interruption in your tachograph, please refer to the OPTAC3 site here. We recommend consulting with your analysis software provider for ensuring the optimal method for your software. In OPTAC3 we recommend recording the ferry prior to driving onto the ferry/train and recording it again prior to driving off of the ferry/train. During the individual interruption (either when driving onto or driving off of) do not record any break/rest activity as this will end the ferry/train interruption.